Effective Date: [10-10-24]

At AIN Sentiment, we strive to ensure that our customers are fully satisfied with their purchases. If, for any reason, you are not completely satisfied with your product, we offer a straightforward refund and return policy to make the process as smooth as possible.

  1. Return & Refund Eligibility

You can request a return or refund under the following conditions:

  • Timeframe: Returns must be initiated within [Insert Number of Days, e.g., 14 days] of receiving your order.
  • Product Condition: The item must be unused, unopened, and in its original packaging. Items that are damaged, used, or altered in any way may not be eligible for a refund.
  • Proof of Purchase: You must provide a valid proof of purchase (receipt or order number).
  1. Non-Refundable Items

We cannot offer refunds on:

  • Gift cards or promotional items
  • Discounted or sale products
  • Items not returned in their original condition
  1. Refund Process

Once we receive your returned item and it passes our inspection, we will notify you of the approval or rejection of your refund request.

  • Approved Refunds: Refunds will be processed and credited to your original payment method within [Insert Number of Days, e.g., 5-10 business days].
  • Rejected Refunds: If your return does not meet the eligibility criteria, we will notify you, and no refund will be issued.
  1. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [Insert Contact Information]. Exchanges depend on product availability.

  1. Shipping Costs
  • Return Shipping: You are responsible for paying the shipping costs for returning the item unless the return is due to an error on our part (e.g., incorrect or defective item).
  • Original Shipping Fees: Original shipping costs are non-refundable.
  • Shipping Time: Shipping times for exchanged items may vary depending on your location.
  1. How to Request a Return or Refund

To initiate a return or refund, follow these steps:

  1. Contact us at [Insert Contact Information] within [Insert Number of Days, e.g., 14 days] of receiving your product.
  2. Provide your order number, details about the product, and reason for the return.
  3. We will send you instructions on how to return the item.
  1. Contact Us

For any questions or concerns about our Refund Policy, please contact us at:

AIN Sentiment
Email: exceltraderwp@gmail.com
Phone: +92 324 5502 770
Address: 1st Floor Baival Plaza I-9 Islamabad.