Effective Date: [10-10-24]
At AIN Sentiment, we strive to ensure that our customers are fully satisfied with their purchases. If, for any reason, you are not completely satisfied with your product, we offer a straightforward refund and return policy to make the process as smooth as possible.
- Return & Refund Eligibility
You can request a return or refund under the following conditions:
- Timeframe: Returns must be initiated within [Insert Number of Days, e.g., 14 days] of receiving your order.
- Product Condition: The item must be unused, unopened, and in its original packaging. Items that are damaged, used, or altered in any way may not be eligible for a refund.
- Proof of Purchase: You must provide a valid proof of purchase (receipt or order number).
- Non-Refundable Items
We cannot offer refunds on:
- Gift cards or promotional items
- Discounted or sale products
- Items not returned in their original condition
- Refund Process
Once we receive your returned item and it passes our inspection, we will notify you of the approval or rejection of your refund request.
- Approved Refunds: Refunds will be processed and credited to your original payment method within [Insert Number of Days, e.g., 5-10 business days].
- Rejected Refunds: If your return does not meet the eligibility criteria, we will notify you, and no refund will be issued.
- Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [Insert Contact Information]. Exchanges depend on product availability.
- Shipping Costs
- Return Shipping: You are responsible for paying the shipping costs for returning the item unless the return is due to an error on our part (e.g., incorrect or defective item).
- Original Shipping Fees: Original shipping costs are non-refundable.
- Shipping Time: Shipping times for exchanged items may vary depending on your location.
- How to Request a Return or Refund
To initiate a return or refund, follow these steps:
- Contact us at [Insert Contact Information] within [Insert Number of Days, e.g., 14 days] of receiving your product.
- Provide your order number, details about the product, and reason for the return.
- We will send you instructions on how to return the item.
- Contact Us
For any questions or concerns about our Refund Policy, please contact us at:
AIN Sentiment
Email: exceltraderwp@gmail.com
Phone: +92 324 5502 770
Address: 1st Floor Baival Plaza I-9 Islamabad.